FAQ

PLEASE READ: DUE TO THE OVERWHELMING DEMAND WE HAVE NEW RULES REGARDING DELIVERY AND COLLECTIONS OF GOODS FROM 22ND JUNE 2020

OUR ONLINE ORDERING SYSTEM AND PHONELINES ARE CURRENTLY DOWN, HOWEVER OUR YARD AND SHOP IS OPEN AS NORMAL TO THE PUBLIC!

DELIVERIES:

Deliveries are working on a 2 week lead time so please order your goods in advance.
Deliveries are only taken on the basis that we will deliver providing the goods are available on the day of delivery.
If an item is not in stock a refund will be issue if the goods have been paid for at the counter, or the delivery will be rescheduled to a date when the goods have arrived.

To place an order for delivery:
Please email sales@gards.co.uk or use our contact form https://www.gards.co.uk/contact/
Leave your full order, the delivery address and your contact number and someone will get back to you asap.

We have been overwhelmed with emails so please do bear with us at this time as it may take us 3-4 days to respond and do have your full order ready as we are unable to accommodate any changes or add-ons after the order has been processed and paid for! 

To speed up the process and allow for a quicker response please view all the products and sizes we offer on https://www.gards.co.uk

We have several drivers working from 7.30am into the early evenings at the moment under exceptional circumstances to fulfil all orders so the office are unable to give delivery times.
Contactless deliveries apply so the driver does not require a signature or for you to be there – He will call you half hour before your delivery is due and he will offload the goods onto a front drive/garden and leave.

Card payments are processed 1-2 working days prior to your delivery date!

COLLECTIONS:

We can only take advance orders for specialist machining, custom made goods or large amounts of sheet cutting.
No items can be “reserved” and no orders can be taken in advance for stock items – Please just drive down to the yard and pay once the goods have been loaded.

SPECIAL ORDERS:

The current lead times for gates, special panels and trellis is approx 14 days.
Specialist machine and sheet material cutting is 7-10 days.


 

Please do bear with us during these extremely testing times – All our staff are doing their absolute best, working round the clock to fulfil your orders and so we thank you for your patience during this time.

The J Gard & Sons Team